Overview

This two day course focuses on how to agree individual and team performance objectives; how to assess performance and give constructive feedback; how to tackle poor performance. Delegates will identify their responsibilities in dealing with performance issues and practise applying a simple 6-step framework for improving performance.

By the end of the course you will be able to:

 Identify issues which affect performance

 Select and apply the best course of action to address a performance issue

 Take action to resolve performance issues

Content

Agreeing objectives
Setting clear objectives

Assessing performance
Appraising performance
Giving feedback
Identifying performance issues

Addressing performance issues
Framework for tackling poor performance
Agreeing action plans
Overview of grievance and disciplinary processes
Recognising and rewarding improvement