Overview

This two day course focuses on the areas of: allocating work, reviewing progress and managing poor performance. Delegates will be given the opportunity to practice using several practical discussion frameworks.

By the end of the course you will be able to:

 Identify and agree performance objectives

 Assess performance and provide feedback

 Support performance improvement

 Apply the organisation’s disciplinary and grievance procedures

Content

Agreeing objectives and allocating work:
Company goals and team objectives
Setting performance objectives
Motivating team members and building trust

Assessing performance:
Fair and objective assessment
Giving feedback
Managing conflict
Performance appraisal framework

Handling poor performance:
Grievance and disciplinary policies
Improving attendance and performance
Taking follow-up action
Managing discipline
Recognising and rewarding improvement