Aim
A Personal Assistant takes responsibility for much of the organisation and coordination of an office. It is a task which calls for excellent planning skills, the ability to solve problems, tact, discretion and very effective communication skills. A good PA makes an enormous contribution to effectiveness and requires numerous professional skills to be successful in this role.

Objectives
By the end of the course participants will be able to:

• Understand what is involved in their role of a Personal Assistant
• Gain essential skills in communication, delegation and motivation.

Programme

Course objectives and introductions

The Personal Assistants Role
• Developing the right image
• Characteristics of a Personal Assistant
• Gaining confidence and esteem

PA’s Communication Skills
• Listening Skills
• Giving and receiving instructions
• How to say ”No” positively
• Dealing with interruptions

Taking on more challenging and responsible activities
• Decision Making
• Pro-active Problem Solving
• Prioritising and Goal setting
• Delegation
• Planning

Motivation and Delegation
• What motivates you?
• When and how to delegate
• Being a Team Leader
• Assessing your team qualities

Who should attend?
This course would ideally suit those currently working as a PA (Personal Assistant), or an Executive Secretary. It would also be beneficial for staff looking for promotion from an administrative role up to a more senior level.