Training is essentially about helping people to learn. It can be a rewarding experience for both the trainer and the learners, but much depends on the skills of the trainer. This practical 2 day course covers the skills and knowledge needed to design and delivery training sessions that are enjoyable and have the desired impact on work performance.

Who should attend

Anyone who delivers workplace training sessions or inductions. (More in depth courses are available for those with a broader training remit.)

Course Objectives

By the end of the course participants will be able to:

•Design and deliver training sessions to meet identified needs and objectives
•Apply the key principles of learning to the design and delivery of training
•Create a positive learning climate through the use of various strategies
•Use questioning techniques to encourage participation
•Give constructive feedback that promotes learning and builds confidence
•Deal effectively with difficult situations and individuals
•Evaluate training through different methods and maximise transfer of learning

Course Content

•Training in the work context
•Overview of the systematic training cycle and what happens at each stage
•Key principles of how and why adults learn
•The importance of having clear objectives and how to set them
•How to structure a well balanced training session
•Using questions, visual aids and body language to facilitate learning
•How to design and run group activities successfully
•Techniques for building rapport with groups and individuals
•How to keep learners interested and maintain momentum
•Understanding group behaviour and how to deal with difficult situations and individuals
•Evaluation methods and maximising transfer of learning to the workplace
•Delivery of pre-prepared training sessions followed by review and feedback
•Personal action notes


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